FAQ'S

If you receive partial, damaged, or defective products from an order placed directly on our website, please follow these steps to initiate a return:

1. Reach out to our customer service team within 24 hours of receiving the package.
2. Important Notes:
   • Do not use the products.
   • Provide Proper and Original Snapshots of the products.
   • Keep a copy of the invoice with you.

Our representative will assist you with either:

• A Refund for the returned products, or
• A fresh shipment of the correct items, at no additional cost.

We are here to ensure your satisfaction and will process the return promptly.

You can find product details and specifications on our website, within the product description and images of the respective product pages.

There are many ways for you to place an order:

1. Place an order on the website.
   • Choose the product you wish to purchase.
   • Add the chosen product to your cart.
   • Click on "Buy Now" to proceed with the order.
   • Enter your personal details and recheck your order.
   • Once all your details are filled in correctly, click on "Continue" to proceed to payment details.
   • Choose your desired payment mode and click on “Continue to Payment.”
   • If you choose to pay online, fill in your payment details and click on "Complete Order."
2. Call our customer care team at +91 78270 22085 to place an order.

The address is only changeable under certain scenarios. You can share your updated address on WhatsApp or call us at +91 78270 22085 within 24 hours. All orders are dispatched within 48 to 72 working hours. NOTE: The address can only be changed before dispatch.

You can call our customer support team at +91 78270 22085 or log in to your Orgatre account and cancel the order. The order cannot be cancelled once dispatched, which happens within 48-72 hours of order placement.

Order ID is a unique order number that gets generated when you place an order on our website. It starts from ORG.

You can track your order by logging into your Orgatre account using your unique order/tracking ID. For any further information, you can contact our customer support team at +91 78270 22085.

Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 5 days, but it can get shorter or longer depending on transit conditions or distance.

We offer free shipping on all orders. You don’t have to pay any additional charge.

Orgatre maximizes the use of 100% natural and nature-derived ingredients, ensuring effective formulations without harsh chemicals. Our products blend the best of nature and safe science, avoiding even questionable ingredients. Transparency and safety are at the core of our values, so you can trust Orgatre for skincare that works—naturally and responsibly.

All Orgatre products are suitable for all skin and hair types. However, we recommend performing a patch test before use to ensure no allergic reactions occur.

Customer reviews and ratings can be found directly on the respective product pages.